Refund policy

Thirty days to try it properly

Use it. Open it, put it in the drawer, take it out again. If it doesn't help, tell us within thirty days of delivery and we'll refund you. Keep the packaging or don't — it makes no difference to us.

How to start a return

Reply to your order email, or use the contact page, and tell us what didn't work. It helps us decide what we keep selling. We'll send you a return address and refund you to your original payment method within five business days of the item getting back to us.

Unless the item is faulty or we sent the wrong thing, return postage is yours to cover.

Damaged or faulty

Send us a photo. We'll replace it or refund you, whichever you'd rather, and you won't be asked to post anything back.

Your rights under Australian Consumer Law

Nothing in this policy takes away your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or a refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. The thirty-day policy above is offered in addition to those rights, not instead of them.